KUALA LUMPUR: The Malaysian Communications and Multimedia Commission (MCMC) together with service providers are implementing various improvement measures to overcome the problem of users receiving full telephone signals but no Internet access.
Deputy Communications Minister Teo Nie Ching said among the measures implemented to overcome the problem of core line failures is upgrading the transmission network using high-capacity optical fibre.
She said the measures also involve the implementation of link redundancy and the provision of alternative transmission routes to reduce the risk or single point of failure.
"The issue of lack of Internet access even though users receive strong telephone signals or full bars can occur due to several factors that affect the quality of service," she said when responding to a question from Datuk Anyi Ngau (GPS-Baram) who asked the Communications Ministry to state a comprehensive plan to overcome the core line failure problem during an oral question and answer session in the Dewan Rakyat today (July 15).
Teo said the situation could occur due to network capacity congestion as a result of high data usage as well as disruption or damage to the transmission line.
Other physical factors that also contribute are incidents of fibre optic cable cutting, vandalism, theft, natural disasters, threats from wild animals and construction works.
"Apart from network factors, user experience is also influenced by the condition of the device, phone settings, type of subscription plan and remaining data quota available," she said.
According to her, to ensure service continuity in the event of disruption, MCMC has also upgraded support facilities such as backup power generation systems, in addition to all communication sites being continuously monitored by service providers through the Network Monitoring Centre (NMC) which operates 24 hours.
"To improve the security of towers under the JENDELA Plan initiative, service providers have taken steps to strengthen communication tower sites at risk by installing anti-theft and vandalism equipment such as installing iron conduit to prevent copper cables from being cut and stolen," she said. – Bernama
