MCMC: TV and radio broadcasters to improve service reliability, complaint handling under revised MsQoS

Under the MsQoS, CASPs must maintain at least 99% service availability, referring to the amount of time a service is operational and accessible to consumers, in each reporting period. — IZZRAFIQ ALIAS/The Star

PETALING JAYA: Content Applications Service Providers (CASPs) will be required to adhere to the revised Mandatory Standards for Quality of Service (MsQoS) issued by the Malaysian Communications and Multimedia Commission (MCMC), aimed at improving service reliability and the handling of consumer complaints.

According to an MCMC statement, the revised standards will apply to CASPs, which include but are not limited to providers of free-to-air television, subscription broadcasting, satellite broadcasting, and terrestrial radio services nationwide, with a six-month transition period granted from the date it goes into effect.