TM customers who will be affected by the change can initiate the migration process through the Unifi Selfcare Portal or the MyUnifi app. There is also the option to do so in person at a Unifi Store or TMpoint. — Image by freepik
Telekom Malaysia has announced that it is completely phasing out its copper digital subscriber line (DSL) services on Feb 28, with plans to upgrade customers on Streamyx (rebranded as Unifi Lite) onto Unifi fibre broadband.
Following the cut-off date, the telco said it will no longer be able to fix any issues concerning the copper wire backbone-based network according to a statement on its website.
The statement further urges customers to upgrade to Unifi broadband before the Feb 28 deadline to ensure uninterrupted Internet connectivity along with faster speeds and better reliability.
"Please note that the copper network in your area will no longer be available starting 28 February 2025."
"This change is part of a plan to upgrade to faster, more reliable fibre Internet in line with MCMC’s (Malaysian Communications and Multimedia Commission) directive," TM said in the statement.
TM customers who will be affected by the change can initiate the migration process through the Unifi Selfcare Portal or the MyUnifi app. There is also the option to do so in person at a Unifi Store or TMpoint.
Those who fail to do so may be met with the termination of their Unifi Lite or Streamyx service after the cut-off date.
The migration to fibre-based Unifi services will be conducted in phases and is expected to be completed by March this year, with no change in speeds and monthly fees for customers.
According to the FAQ page on the Unifi website, customers living in areas with existing fibre infrastructure can expect their migration to be done within 14 business days, while those in areas without may have to wait as long as 30 to 180 business days.
In 2022, it was reported that the telco had stopped offering copper DSL service to new subscribers in favour of fibre broadband. However, the service remained available in areas where fibre infrastructure was not yet accessible.
