More and more people are taking to Twitter and other social media platforms to vent their anger after having bad experiences with a company's service. These public forums are some of the only places where consumers can have real impact with big brands. — Photo: Karl-Josef Hildenbrand/dpa
PHILADELPHIA: After spending 45 minutes looking for parking at the Philadelphia International Airport on Thursday, Diana Smith took to Twitter.
Tagging the airport's account, she relayed her experience, writing in part, "I know renovations are coming but parking needs some solutions."
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