Touch ‘n Go eWallet introduces dedicated scam hotline, claims average response time is 30 seconds

As of March, Ni said the Touch ‘n Go eWallet has 19 million customers where the company is processing an average five to six million transactions per day. — ANGELIN YEOH/The Star

PETALING JAYA: Touch ‘n Go eWallet says that users can expect to have their calls answered within 30 seconds when they contact its dedicated hotline.

“In terms of our service level and answer rate for this particular fraud hotline, it’s very fast. On average, we’ll be able to pick up your calls within 30 seconds,” TNG Digital chief operating officer Mohd Herman Sarbini said in a press conference today (March 6).