Digi updates website and app accessibility to better serve visually impaired community

Digi adds features like screen readers, audio and video transcribers to its website and app to aid users with disabilities. — 123rf.com

Digi has updated its website and app to be more accessible for those with visual impairments.

The telco announced it was updating both with digital applications commonly used by persons with disabilities (PWDs) including screen readers, audio and video transcribers.

The upgrades were based on international standards for accessibility, addressing four conditions associated with visual impairment: blindness, low vision, colour blindness and dyslexia.

Done in conjunction with the International Day of Persons with Disability 2020, Digi also worked with social enterprises Dialogue in The Dark and the Make It Right Movement to create a Digital Touchpoints Playbook.

The playbook contained insights from the PWD community on considerations for building accessible digital touchpoints plus the results of Digi’s research on the topic.

This covers how to assess a website’s user-friendliness for disabled users, tools to validate the implemented features’ effectiveness and examples of international best practices.

“The world runs on the Internet, a fact that has become even more pronounced during this pandemic. We strongly believe that inclusion is a basic human right and are therefore taking action to lower the barriers of access to our digital touchpoints,” said Digi head of sustainability Philip Ling, in a press release.

Dialogue in the Dark founder Stevens Chan said accessibility was a societal responsibility

“As a community, we should adopt a more empathetic approach because it is through understanding that we can truly make a difference,” he said.

Make it Right Movement CEO Brian Lariche concurred, adding that inclusive digital touchpoints could provide PWDs with the independence and tools to perform simple everyday tasks that the rest of us take for granted.

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