WhatsApp users can now message the WHO for coronavirus information


  • WhatsApp
  • Tuesday, 24 Mar 2020

WhatsApp and the WHO together launch the WHO Health Alert service on WhatsApp. — WhatsApp/AFP Relaxnews

Following its launch of its WhatsApp Coronavirus Information Hub early last week, the company recently launched the WHO Health Alert, a chatbot tool created with the World Health Organization that can respond to users' questions about Covid-19 with prompt and official information 24/7.

In collaboration with the World Health Organization, WhatsApp announced late last week an informational chatbot that users can message with their coronavirus questions anytime of the day, any day of the week.

The service, called the WHO Health Alert, has been designed to "answer questions from the public about Coronavirus, and to give prompt, reliable and official information 24 hours a day, worldwide", including offering the latest statistical and situation reports regarding the virus.

The chatbot can be reached at +41 22 501 76 55 on WhatsApp, and users can start the conversation by messaging "hi”. The tool can respond to a wide variety of questions and is updated on a daily basis with the latest information about the disease, how people can protect themselves from it, and recommendations on how to travel safely amid the outbreak.

This launch follows that of the WhatsApp Coronavirus Information Hub, which was made available early last week. The tool was created in partnership with the WHO, UNICEF, and UNDP to offer Covid-19 guidance to professionals who use WhatsApp on a regular basis as part of their business operations.

Currently, the WHO Health Alert is rolling out in English, but it will roll out in Arabic, Chinese, French, Russian and Spanish over the next few weeks. – AFP Relaxnews

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