“As of now, the issue has been resolved and services are back to normal. We apologise for the inconvenience caused and would like to thank our customers for their patience and understanding," the spokesperson said in a statement to The Star.
Maybank has issued a statement on its official social media accounts to inform customers that it’s currently facing intermittent service disruption.
#mbbalert Dear customers, there is currently an intermittent service interruption affecting some of our cards and electronic banking services. Please bear with us as we are in the midst of rectifying the issue. We apologise for the inconvenience caused & thanks for your patience.— Maybank (@MyMaybank) March 27, 2019
Many customers too have posted on Twitter that they are having issues with sending money, for instance, via Instant Transfer, and even receiving Transaction Authorisation Code (TAC).
We tried sending money via Instant Transfer using the Maybank2u website at about 5.50pm and received a “service unavailable” message.
In a reply on Twitter, Maybank has suggested that customers who want to withdraw cash do it via its ATM machines.
Hi, we are sorry to hear that. Please be informed that we are currently experiencing unexpected intermittent for IBFT (Instant) via M2U, TAC (all Telco's), Reload & MEPS. We would suggest you to perform withdrawal via ATM. (1/2)— Maybank (@MyMaybank) March 27, 2019
Some are even reporting that they are unable to transfer money to a Maybank account from a different bank.
The Star has reached out to Maybank for comments.
Hi, apologize on the delay in response. If you are referring to transfer to Maybank, for your info, Instant transfer (IBFT) to Maybank is temporarily unavailable. Alternatively, you may perform using “IBG"
Maintenance Schedule:- https://t.co/qtFhIU1uTW
— CIMB Assists (@CIMB_Assists) March 27, 2019
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