Customers unable to use certain Maybank online services (Updated: service restored)

UPDATE: A Maybank spokesperson explained that the service interruption occurred earlier this afternoon owing to a technical issue which affected MEPS, TAC and some cards related transactions conducted via the bank’s electronic banking channels.

 “As of now, the issue has been resolved and services are back to normal. We apologise for the inconvenience caused and would like to thank our customers for their patience and understanding," the spokesperson said in a statement to The Star.

Maybank has issued a statement on its official social media accounts to inform customers that it’s currently facing intermittent service disruption.

Many customers too have posted on Twitter that they are having issues with sending money, for instance, via Instant Transfer, and even receiving Transaction Authorisation Code (TAC).

We tried sending money via Instant Transfer using the Maybank2u website at about 5.50pm and received a “service unavailable” message.

In a reply on Twitter, Maybank has suggested that customers who want to withdraw cash do it via its ATM machines.

The Star has reached out to Maybank for comments.


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Maybank , Service Disruption , Maybank2u


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