Safe rides with Grab


As we adapt to the new normal, ride-hailing provider Grab notes an increased demand for rides.

RIDE-hailing company Grab has updated its GrabProtect policy for passengers, drivers and delivery-partners, in keeping with the new normal.

“As a platform that aims to provide convenient and safe transport options, we have put in place our GrabProtect policy to protect the health and safety of our users,” says Grab Malaysia director of operations Rashid Shukor.

Grab shares its updated six-step guide on safer rides with GrabProtect, which are based on the various efforts introduced to ensure safety for passengers as well as its partners.

1. Health declaration form: Driver- and delivery-partners, as well as passengers, are required to complete this form before driving, delivery orders or booking a ride. While drivers are required to complete an online health and hygiene declaration at least once a day, passengers will be required to do so before every ride booking.

2. Mandatory face mask: Grab driver- and delivery-partners are required to wear a mask when on the platform and the same goes for passengers. If either party shows up without a mask on, passengers and driver-partners can cancel the booking by selecting “driver/passenger did not wear a mask” as their cancellation reason.

3. In-car sanitisation: Driver and delivery-partners are equipped with masks and hygiene kits to protect their vehicles and delivery bags. Car and delivery bag disinfection services will also be made available, at a subsidised fee, to Grab drivers- and delivery-partners at selected locations.

4. Trip monitoring: Ensuring the safety of both driver-partners as well as passengers, Grab uses various signals to detect anomalies during a ride. This includes monitoring trip signals such as GPS, traffic conditions and map intelligence. Details will be shared with the authorities if the safety of passengers or driver-partners are at risk.

5. Emergency button: One-stop tap to get around the clock immediate assistance. Given your response, police or ambulance units will be dispatched. Passengers can also add and enable emergency contacts from the settings icon who will be automatically alerted if they tap on the emergency button.

6. Share my ride: Share ride details with loved ones via a shareable link. Tapping on the link will then open a web page where the ride details can be tracked.

As all states except Kelantan and Sarawak are in Phase 4 of the National Recovery Plan, Grab notes an increase in demand for rides.

“Malaysians are getting back to their daily routines and we have observed more people are out and taking rides more frequently,” he says.

Those with low-risk and casual contact with no symptoms status on MySejahtera Covid-19 risk status are eligible to use the service.

GrabInsure has also collaborated with Chubb to offer free Covid-19 post vaccination insurance, with coverage of up to RM7,800 for Malaysian residents (including its driver- and delivery-partners). For more information and to enroll, visit here.

Boosting local economy

From now till Dec 31, 2021, you can enjoy up to RM10 off when booking from or to selected airports across the country.

In further support of stimulating the local economy, Grab encourages travellers to experience the best of local culture by introducing:

> Minggu Peniaga Kecil: A monthly campaign to encourage consumers to support small and local brands on GrabFood while enjoying savings.

> Shop Malaysia online: An ongoing support of the government’s Shop Malaysia Online effort with offers that enable you to save up to 50% across GrabFood, GrabMart and GrabPay services.

For more information on Grab’s safety policies in place, visit: https://www.grab.com/my/safety/

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