AS we gear up for Visit Malaysia 2026, our cities’ infrastructure is under the spotlight. While we pride ourselves on world-class shopping complexes and vibrant heritage sites, I believe there is a growing frustration that dampens the visitor experience: the lack of clear, standardised e-hailing coordination at major pick-up points.
The simple act of meeting your e-hailing driver has become a stressful game of hide-and-seek, fuelled by a disconnect between physical infrastructure and digital services.
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