Application process for ToU scheme should be simplified

I REFER to Tenaga Nasional Berhad’s letter titled “Help at hand for consumers to control electricity usage” (The Star, July 30) and wish to draw attention to fundamental flaws in the public roll-out of the Time-of-Use (ToU) electricity tariff.

The new ToU scheme, introduced on July 1, promises lower electricity bills for those who shift their energy use to off-peak hours. This is a timely and laudable initiative, but its implementation has proven cumbersome especially for existing customers who should, in theory, be the easiest to transition.