WE refer to the letter “Application process for ToU scheme should be simplified” (The Star, Aug 1) by Pola Singh. We appreciate his feedback and understand the concerns raised about the Time-of-Use (ToU) tariff application process.
Launched last month, the ToU scheme was designed to help customers enjoy bill savings if they are able to adjust the majority of their electricity usage to off-peak hours when the rates are lower.
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