Reducing congestion by improving RFID systems

TRAFFIC jams at RFID (radio frequency identification) toll booths on Malaysian highways, especially in busy areas like Kuala Lumpur, have become a common frustration for many drivers. While RFID technology has brought convenience and efficiency to toll payments, frequent delays caused by system glitches, insufficient lanes, and user-related issues highlight the urgent need for improvements.

Some key challenges are technical glitches where RFID tags often fail to be detected due to faulty readers, environmental factors or improper tag placement. Cong­estion also occurs due to limited RFID lanes and high traffic volumes cause bottlenecks at toll plazas. Also, there are user issues related to insufficient account balances, lack of awareness and res­istance to adoption, all of which hinder seamless operations.