Set up units to monitor all complaints from the public

At your service: Prime Minister Datuk Seri Anwar Ibrahim during a recent meeting with staff of the PM’s Department at Putrajaya. Accountability of civil servants will be enhanced when they attend to public views, suggestions and complaints. — FAIHAN GHANI/The Star

WE often see in the media views, comments or complaints from the public on services provided by government ministries, departments, agencies and local authorities.

These are the views of the people, so it is imperative that the government and its agencies take them seriously. However, I have observed that these views, comments and complaints are often ignored or not taken seriously by the authorities concerned.

Article type: metered
User Type: anonymous web
User Status:
Campaign ID: 48
Cxense type: NA
User access status: 0
Subscribe now to our Premium Plan for an ad-free and unlimited reading experience!

Next In Letters

Senior Citizens Bill: Balance between law, pragmatism and traditional values needed
Reminder to reform GLC appointment process
App requires too much personal information
In danger of being delisted
Toxic bosses and weak leadership lead to loss of talent
Why no lessons in first week of school?
Lee must make the most of his time to stamp his mark
Whose global rules do we follow?
Relationship between cops and media
End timber plantations in forest reserves

Others Also Read