Set up units to monitor all complaints from the public

At your service: Prime Minister Datuk Seri Anwar Ibrahim during a recent meeting with staff of the PM’s Department at Putrajaya. Accountability of civil servants will be enhanced when they attend to public views, suggestions and complaints. — FAIHAN GHANI/The Star

WE often see in the media views, comments or complaints from the public on services provided by government ministries, departments, agencies and local authorities.

These are the views of the people, so it is imperative that the government and its agencies take them seriously. However, I have observed that these views, comments and complaints are often ignored or not taken seriously by the authorities concerned.