A VIRAL video showing a customer unable to complete a transaction at a petrol station in Pasir Gudang, Johor, has sparked questions online.
The incident raised concerns among netizens about what caused the disruption at the station.
Was the disruption caused by technical problems?
Verdict:
TRUE
Petron Malaysia Refining and Marketing Bhd (Petron) confirmed that the transaction disruption for the purchase of RON95 petrol via the Budi Madani RON95 (Budi95) initiative at its petrol station in Pasir Gudang, Johor, was caused by a Wi-Fi connection failure in the area.
In a statement on Facebook, the company informed that the incident involving a customer was an isolated case, and their business continuity plan was activated to manage the situation.
"We have offered assistance to the affected customer, and for those who received our assistance, the transaction proceeded at the subsidised price of RM1.99 per litre for eligible individuals. This issue is isolated," Petron said.
"All other stations are operating as usual, and we will continue to ensure smooth customer transactions," the company added.
Petron also advised customers who experience any issues to contact Petron Care at 1300 228 211 or email petroncare@petron.com.my for assistance.
A video went viral on social media earlier showing a customer experiencing a transaction disruption whilst dealing at the Petron petrol station in Pasir Gudang. - Bernama
