THE Investigation and Complaints Management System (SPEACS) developed by the Independent Police Conduct Commission (IPCC) is expected to be launched next month to replace the existing complaints system which is more conventional, says Home Minister Datuk Seri Saifuddin Nasution Ismail.
He said the new system will make it easier for the public to submit complaints, including displaying real-time updates on the status of the complaint, compared to the previous method of emailing, physically attending and sending letters.
