Challenges ahead: Visually impaired person Nicholas Chen at his workplace in Jalan Bagan Jerman, Penang. — LIM BENG TATT/The Star
GEORGE TOWN: Living with disabilities comes with its own set of challenges, but for many, the struggle lies in overcoming social discrimination and being sidelined for being different.
James (not real name), who is visually impaired, encountered challenges at the workplace when colleagues questioned his employment in a company group chat.
Despite being dedicated to his job, he faced remarks from colleagues who asked their boss why a visually impaired person was hired, implying that he was dragging down the team’s performance.
“I work hard and even though my sales performance may be low, I still have my customers and contribute to the company,” said James, who works in a souvenir shop as a sales assistant.
In his 20s and partially blind, James said he has had no issues with his employer but felt sidelined by his colleagues’ remarks.
Despite the setback, he remains committed to proving his capabilities, showing that inclusivity at the workplace was not just about hiring people with disabilities but also about fostering a supportive and respectful environment.
Another person with disabilities, who only wanted to be known as Mat, said he was paid on a part-time basis despite working regular working hours as a receptionist at a budget hotel.
“I work the same hours like other staffers, but my employer said that I would only receive a part-timer’s salary,” he said.
Although he appreciates his employer for giving him the opportunity to work, Mat feels it is his right to be paid fairly.
He later sought guidance at St Nicholas Home where staff members helped him overcome his problem and talked to his employer.
Masseur Johari Saad, 54, however, has had issues with customers and not his employer.
He expressed frustration over customers’ negative attitudes and prejudices, which made his work environment difficult at times.
“These customers, mostly foreigners, have different attitudes. They do not have empathy nor respect when speaking to us,” he said.
Johari, who is visually impaired, said more empathy and understanding was needed for an inclusive society to exist.
St Nicholas Home general manager Carmen Chew said parents who suspect their child may have developmental issues should seek help from NGOs, government hospitals or occupational therapy services.
“For instance, by the age of two, children should be able to speak.
“If a child is not talking by then, parents should not ignore the signs. Even with busy schedules, it is essential for parents to engage with their children, encouraging them to speak,” she said.
Chew said parents should seek immediate help by consulting doctors or specialists.
A specialist, she added, could help determine if a child has a speech delay or other underlying issues.
“If the child’s hearing is normal and it is purely a speech delay, early intervention before the age of two can be effective in addressing the issue,” she said.
She said waiting until the child was six years old before seeking help could make intervention more challenging.
Chew strongly urged parents to act as soon as they notice developmental issues.
“After the age of two, signs of special needs can become more apparent. Early intervention is crucial in providing the necessary support for the child’s development,” she said.
She added that besides people with visual impairment, St Nicholas Homes also helps young children who are mute, or with cerebral palsy and autism in Penang and Kedah.
National Autism Society of Malaysia (Nasom) chairman Julian Wong said caring for children with autism involved understanding their unique needs and providing a supportive environment.
He said creating a nurturing environment was essential for their well-being and development.
“One of the first steps is to create a safe space where the child can retreat if they feel overwhelmed.
“This could be a quiet corner at home with their favourite toys or a designated space at school where they can calm down when needed.
“Establishing routines is crucial in helping children with autism feel secure and understand what to expect in their daily lives.
“Having consistent schedules for meals, school, playtime and bedtime gives them a sense of stability.
“Visual aids such as picture schedules, charts, and social stories further assist in making transitions between activities smoother and easier to understand,” he said.
Wong said since communication could be a challenge for some children, it was important to encourage communication in a way that suits their needs.
These include speech therapy, sign language, communication devices, or even simple gestures to help them express themselves effectively.
Parents and caregivers should be patient and use clear, direct language to make communication easier.
Sensory sensitivities are also common among children with autism, so it was essential to manage their sensory experiences, he added.
Some may be sensitive to loud noises, bright lights, or certain textures. Providing tools like noise-cancelling headphones, fidget toys, weighted blankets, or sensory-friendly clothing can help them feel more comfortable and in control of their environment.
Wong said seeking professional support could help make a difference in the development of a child with autism.
“Collaborating with therapists, educators, and healthcare providers ensures a comprehensive approach to their care.
“Organisations like Nasom offer various programmes, including early intervention, vocational training, and therapy services, which can be invaluable in providing the right guidance and support,” he said.
Nasom was formed in 1986 by a group of parents and professionals with the aim of delivering lifespan services to the community of persons suffering from autism.