MCMC conducts survey on its consumer redress portal

PUTRAJAYA: The Malaysian Communications and Multimedia Commission (MCMC) is conducting a Consumer Satisfaction Survey on its complaint portal, known as the Consumer Redress Portal (CRP).

MCMC said the primary objectives of the survey are to assess consumer satisfaction with the user experience during the CRP account registration process and to gather feedback for necessary improvements to enhance the overall user experience of the CRP portal.