PETALING JAYA: AirAsia resumed normal operations after making a full recovery from a major tech outage that crippled its Departure Control Systems, resulting in flight delays and cancellations.
AirAsia said that despite the disruption, over 500,000 passengers made it to their destinations in about 3,000 flights since Friday (July 19), the day the outage occurred.
"AirAsia operated over 99% of its flights during this time," the airline said in a statement on Monday (July 22).
AirAsia Aviation Group CEO Bo Lingam said "the world was reeling from the impact of the global IT outage."
"Our passengers were able to continue on their journeys safely. We had the systems, people, and processes to switch to manual mode," he said.
Lingam said the airline ground staff were in full force, and hundreds of its volunteers were mobilised to work with airport authorities.
“We thank our passengers for their patience and understanding during this global disruption. We also wish to thank the Transport Ministry, the Civil Aviation Authority, Malaysia Airports Holdings Bhd (MAHB), the Immigration Department, the Customs Department and all relevant ministries and agencies for their support and assistance,” he said.
Lingam said with its tech systems restored, the airline looks forward to achieving its past "on-time performance" record of above 80%.
The airline also advised its passengers who are travelling over the next few days to continue monitoring the status of their flights by checking their registered email and mobile phones for flight updates or at airasia.com/flightstatus.
