KUALA LUMPUR: AirAsia will continue to connect guests to their destinations, noting that manual processing remains the most reliable and secure method as the airline makes every effort towards recovery following a global IT glitch.
In a statement updated just after noon on Saturday (July 20), the low-cost carrier said it has been working around the clock to recover its departure control systems (DCS) after the tech disruption affected airlines worldwide.
"All AirAsia guests are strongly encouraged to arrive early at the airport to accommodate possible delays in performing manual check-in at the counters and clearing all travelling formalities," it said.
The airline has strengthened its operations to manage the weekend wave at the airport by deploying more than 200 ground staff, close to 100 volunteers, and security personnel to help mitigate the situation and ensure the safety, security, and comfort of its customers.
AirAsia added that passengers travelling on Saturday need to monitor the status of their flights by checking their registered email and mobile phones or visiting airasia.com/flightstatus for updates.
On Friday (July 19), the carrier advised passengers to expect delays for departures due to the manual processing amid system disruptions.
