PETALING JAYA: Datuk Seri Dr Wee Ka Siong has taken AirAsia to task after his flight to Sandakan was delayed several times.
A visibly angry Dr Wee took to Facebook to voice his grievances, detailing the sequence of events and criticising the budget carrier for its lack of responsibility and inadequate crisis management.
"I had a ticket for an AirAsia flight from Kota Kinabalu to Sandakan, scheduled at 3.10pm on Saturday (July 20). At 8.40am, I received an SMS informing me of a delay to 5.55pm. However, upon hotel checkout at 2pm, I found out the flight was further delayed to 11.30pm. Later, at 8.55pm, I was told it was rescheduled to 2.10am on Sunday (July 21)," the Ayer Hitam MP said in a Facebook post today.
Dr Wee said that at 10.15pm on Saturday, he was notified the flight was brought forward to 1.30am on Sunday. To his dismay, AirAsia personnel at the airport later announced the flight was cancelled, with new flight details to be provided at 7am on Sunday.
"It's totally unacceptable. AirAsia should have informed us of the cancellation earlier. I had to book a hotel room in Kota Kinabalu to rest and checked out at 12.35am on Sunday.
"Don't give false hopes continuously to passengers, as many whom I met at the airport were angry with the airline for not arranging accommodation due to the delay.
"AirAsia must be more professional in handling the crisis as I had to cancel my programme in Sandakan at 7pm on Saturday and still unsure about making it to my 10am programme on Sunday," added Dr Wee.
