KUCHING: The sudden suspension of MYAirline's operations without notice was irresponsible on the part of its management, says Sarawak Transport Minister Datuk Seri Lee Kim Shin.
Expressing his disappointment, he said this had caused a lot of inconvenience and unhappiness to travellers.
"The ministry has received several calls from affected passengers asking for help with refunds and further information on the suspension," he said in a statement on Friday (Oct 13).
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Lee also said he had contacted the Malaysian Aviation Commission (Mavcom) executive chairman personally and was given an assurance that all efforts would be taken to assist those affected.
He said MYAirline's schedule to Sarawak included three daily flights to Kuching, two daily flights to Sibu and one daily flight to Miri from Kuala Lumpur.
About 125,000 passengers nationwide are estimated to be affected by the suspension, which was announced on Thursday (Oct 12).
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Mavcom, Malaysia Airports and other airlines have extended help, including offers of discounted airfares.
Lee said those affected should contact MYAirline's customer service directly to initiate the refund process.
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At the same time, he urged them to submit enquiries or lodge complaints through Mavcom's consumer hotline at 1800-18-6966 or consumers@mavcom.my.
"We appreciate the good work of Mavcom, Malaysia Airports and other airlines for their cooperation and assistance to all the affected passengers and applaud their caring spirit," he added.
