Mavcom activates complaints channels for MYAirline customers

KUALA LUMPUR: Following MYAirline's suspension of operations as of Thursday (Oct 12), the Malaysian Aviation Commission (Mavcom) has set up hotlines and other channels to help affected consumers.

It urged those who have made bookings with MYAirline to contact the airline's dedicated complaints channel for questions and help with regards to their booking at [e-mail].

Mavcom said affected consumers may also contact the commission's consumer hotline at 1-800-18-6966 (within Malaysia) or by email at [e-mail].

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They may also fill in the complaints web form at https://flysmart.my/make-a-complaint.

Alternatively, they may send feedback through the FlySmart mobile application that is available for download from the Google Play Store and Apple App store.

"The Commission (maintains) that MYAirline is liable to refund consumers who have bought tickets from the airline but are unable to travel," Mavcom said in a statement.

"MYAirline has also been instructed to immediately discontinue the sale and booking of flights from all platforms until further notice," it added.

Mavcom also said it was in communication with MYAirline and was also investigating the airline based on internal reviews and complaints regarding unpaid statutory payments to employees, among other matters.

"Mavcom will provide (updates) in due course," it added.