PUTRAJAYA: The move to set up the Malaysian Ombudsman, a platform for the public to voice their grievances against the public service delivery system, is an important step to improve governance in the public service delivery system, says the Chief Secretary to the Government.
Tan Sri Mohd Zuki Ali (pic) said the Public Complaints Bureau (BPA), jointly with the Prime Minister’s Department, had started work on setting up the Ombudsman – an independent body that practises impartiality in resolving maladministration complaints.
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