PETALING JAYA: Those who suspect that there is an element of fraud in the sale of tickets for the Coldplay concert should file a complaint, says the Domestic Trade and Cost of Living Ministry.
"If a buyer feels that there is an element of fraud in the purchase of the ticket, an official complaint should be lodged by submitting the relevant evidence.
"This is to enable investigations to be carried out under any of the laws enforced by us or other ministries," it said in a statement on Saturday (May 20).
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The ministry also advised ticket buyers to be mindful when purchasing and only get it from official and legitimate sales channels.
It added that buyers have the right to get tickets according to their own affordability and at a reasonable price offered by sellers.
This comes after reports of Coldplay concert tickets being resold at excessively high prices.
The ministry also called on traders to be more ethical in their transactions and avoid breaching laws.
With all tickets for the concert sold out, scalpers are having a field day, with one offering tickets as high as RM43,000 each on an online marketplace.
The post later said the ticket was "locked" at RM55,200 but it has since been deleted.
The popular British band will be performing at the Bukit Jalil National Stadium in Kuala Lumpur on Nov 22 as part of its "Music Of The Spheres World Tour". It is Coldplay's first concert in Malaysia.
Ticket prices ranged from RM228 and RM3,088, according to concert organiser Live Nation Malaysia.
The Star reported on Wednesday that the cheapest ticket was being sold for RM1,749 on an online marketplace, almost eight times more than its original price.
On another marketplace, Category 4 and Category 5 tickets priced at RM598 and RM498, were being sold for RM2,499 and RM3,000 respectively.
Tickets for the KL concert are also listed on a Singaporean site, with prices ranging from S$350 to S$8,000.
A Category 2 ticket is priced at S$350 on one listing while four tickets in the "My Universe" category, which cost RM2,108 each, were priced at S$8,000 on another listing.
When Singaporean Daily Straits Times approached a seller on a listing, the person said the tickets were still available and prices were negotiable.
Coldplay, who performed two concerts in Singapore in April 2017, did not list the republic as one of their tour stops this time round.
Domestic Trade and Cost of Living Minister Datuk Seri Salahuddin Ayub had said that it was unreasonable to resell a Coldplay concert ticket at RM43,000.