Resolve backlog of public complaints within a week, says Melaka CM to state depts

MELAKA: Melaka Chief Minister has given a one-week ultimatum to all government departments and agencies to resolve the backlog of public complaints.

Datuk Seri Sulaiman Md Ali said he has received feedback that complaints were not acted upon for a long time which had cast a negative impact on the state government.

"I want to see effective steps to control and management of public complaints as well as adopt a professional attitude to mitigate the issues that have been brought to our attention by the public," he said after delivering his keynote address to state civil servants at Seri Negeri here on Monday(Jan 16).

Sulaiman said he would start visiting each of the departments and agencies to look into the sluggish management of public complaints.

"I want to see quick actions on all the complaints, hence, would spend less time in the office and look into resolving the complaints. I hope that the stakeholders pay attention to resolving the backlogs within the time frame," he said.

Sulaiman said he wants these pending complaints to be resolved in a week and he would review the overall performance of the departments and agencies in steps taken on his directive.

He added that civil servants must serve the people with devotion and integrity by looking into the issue raised by the grassroots.

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