Resolve backlog of public complaints within a week, says Melaka CM to state depts


MELAKA: Melaka Chief Minister has given a one-week ultimatum to all government departments and agencies to resolve the backlog of public complaints.

Datuk Seri Sulaiman Md Ali said he has received feedback that complaints were not acted upon for a long time which had cast a negative impact on the state government.

"I want to see effective steps to control and management of public complaints as well as adopt a professional attitude to mitigate the issues that have been brought to our attention by the public," he said after delivering his keynote address to state civil servants at Seri Negeri here on Monday(Jan 16).

Sulaiman said he would start visiting each of the departments and agencies to look into the sluggish management of public complaints.

"I want to see quick actions on all the complaints, hence, would spend less time in the office and look into resolving the complaints. I hope that the stakeholders pay attention to resolving the backlogs within the time frame," he said.

Sulaiman said he wants these pending complaints to be resolved in a week and he would review the overall performance of the departments and agencies in steps taken on his directive.

He added that civil servants must serve the people with devotion and integrity by looking into the issue raised by the grassroots.

Article type: free
User access status:
Subscribe now to our Premium Plan for an ad-free and unlimited reading experience!
   

Next In Nation

Floods: Number of evacuees down but continuous rain warning issued for parts of Johor
Bukit Aman opens five probe papers on online rewards scam
Driver, 15 passengers escape with minor injuries after express bus overturns
Elderly left at bus stops
Noh Omar says now independent, willing to campaign for PN, even Umno in upcoming state polls
Minister voices shock at cut in allocation for MPs but understands need for it
Covid-19 Watch: 211 new infections bring total to 5,037,995
Mechanic finds newborn boy behind kitchen at Kuala T'ganu apartment
Want to take picture perfect shots? The A to Z of photography
Cost of greens up due to rain and reduced supply

Others Also Read