14 days to submit proposals, policy

PUTRAJAYA: Two major food delivery companies (p-hailing) – Food Panda Malaysia Sdn Bhd and Grab Malaysia – have been asked to submit proposals and a comprehensive policy to the Domestic Trade and Consumer Affairs Ministry for implementation soon.

Its minister Datuk Seri Alexander Nanta Linggi (pic) said it was aimed at improving services for consumers, traders and riders, including a lower charge rate.

He said the companies had agreed to give feedback to his ministry within 14 days on three matters.

“They are the clear and orderly communication plan for traders, consumers and riders; an application system that isn’t confusing; and a policy on delivery charges, commissions and wage payment,” he said in a statement yesterday.

Nanta said the move was a follow-up to an engagement session held with the two companies on July 29 to discuss various issues related to the p-hailing industry.

Nanta said that during the session, the ministry obtained a detailed explanation on the operations of the two companies, and the steps taken to address the issues raised by consumers and traders.

He urged consumers to be wise and to understand the terms to ensure they do not get taken advantage of.

To make a complaint, visit e-aduan.kpdnhep.gov.my, WhatsApp: 019-279 4317 or e-mail: e-aduan@kpdnhep.gov.my. — Bernama

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