LRT mishap: Prasarana reiterates commitment to help affected passengers

  • Nation
  • Tuesday, 01 Jun 2021

KUALA LUMPUR: Good will payments have already been made to some affected passengers who were involved in the recent LRT collision incident, says Prasarana Malaysia Berhad.

In a statement on Tuesday (June 1), its acting president and Group chief executive officer Datin Norlia Noah reiterated they will continue to offer support and assistance to all passengers.

“The well-being of our passengers continues to be our utmost priority. Prasarana has, from the time it came to know of the incident, taken immediate steps to attempt to contact either the passengers involved or their family members, ” she said.

Prasarana previously announced it would provide special assistance of RM1,000 and other assistance to all victims in the incident.

She added the one-off special financial assistance that is extended on a goodwill basis to all 213 passengers involved will be issued as soon as details of the passenger are obtained and verified.

"A total of 31 passengers to-date have come forward to receive the assistance," she said.

Prasarana also confirmed it had received a notice of demand from solicitors acting for Wong Chee Foong.

“The legal notice had been handed to Prasarana’s appointed legal advisor for due consideration and immediate action, ” said Norlia.

“We understand that Wong is currently still undergoing treatment in the

intensive care unit, in Hospital Kuala Lumpur (HKL). The goodwill payment due to him will be extended as soon as it is practicable to do so," she said.

"We give our assurance that medical expenses for his surgery and other treatment at Hospital Kuala Lumpur will be fully borne by Prasarana and we pray for Wong’s speedy recovery, ” added Norlia.

In addition to the goodwill payment extended to its passengers, the company has also provided on a goodwill basis financial assistance to cover medical expenses and follow-up treatment for all passengers involved in the incident.

Prasarana, she said, had also set up counselling services managed by the Board of Counsellors, Ministry of Women, Family and Community Development and the Federal Territories Social Welfare Department (JKM) for the passengers involved in the incident as well as for their families and loved ones.

"Appointments for this service can be done through the crisis hotline and would be provided for as long as it is needed," she said.

Prasarana urges passengers to contact the crisis hotline at 014-737 1330 and email:, which have been created to facilitate direct communication about the goodwill payments, medical reimbursements, claims, documentation, and access to counselling services.

Currently, 136 out of 213 passengers have been identified, with 16 of them being foreign nationals from Bangladesh, Iran, Philippines, Indonesia and the Middle East.

Out of the 64 passengers admitted to HKL on May 24,61 have been discharged.

Three passengers however are still being treated in HKL.

The company also reassured the public that it will be transparent in its conduct and will continue to give its full co-operation to the investigations conducted by the special task force created by the Transport Ministry and police.

It will also continue to work closely with the Finance Ministry, Transport Ministry and the Land Public Transport Authority (Apad).

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LRT collision , Prasarana , Norlia Noah


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