Complaints on inefficient courier services can be lodged with consumer claims tribunal, says Domestic Trade Ministry


MELAKA: A complaint can be lodged with the Consumer Claims Tribunal against courier service providers if parcels are found damaged, missing and not delivered as scheduled, says the Domestic Trade and Consumer Affairs Ministry.

Its deputy minister Datuk Rosol Wahid said complainants need to first settle any disputes with the courier service providers before lodging complaints to the tribunal, if settlement couldn't be reached.

"This will allow the authorities to conduct an investigation and take action against the courier firm.

"The complainants should have consignment notes and other evidence to substantiate their claims," he said when interviewed here on Sunday (Nov 29).

Rosol said complaints on inefficient courier services could also be lodged online.

In a recent case, Melaka's Indian Crime Prevention Society's treasurer R.A Saravana Theerta claimed that a jar of "muruku" sent to a friend in Selangor through a courier service was "half eaten".

He also alleged that Deepavali clothes, sent through the same firm, arrived almost three weeks after the festive season.

However, Saravana had settled the dispute amicably with the courier firm on Friday (Nov 27).

Meanwhile, 19-year-old university student Noor Sabilah Mamat was grateful to Rosol who had purchased a laptop for her to continue her studies online.

Noor Sabilah from Kuala Berang, Terengganu, was unable to purchase a laptop and sought the help from Rosol who is the MP for Hulu Terengganu.

The student's plight was highlighted by The Star to Rosol, recently.

Noor Sabilah was thankful that her attempts to get a laptop had been finally successful.

“I have tried through various means to get a laptop to enable me to study from home.

"I never went back to my hometown to ask for help and I am thankful that my plight got the attention of the Hulu Terengganu MP," she said when contacted on Sunday.

Noor Sabilah, a student of a local university, is currently staying in Bera, Pahang with her elder brother.

"My dad has passed away and mum is currently ill and staying at home," she said.

Noor Sabilah said she has nine siblings and the eldest is 40 years old while she was the youngest.

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