Understanding your BPE statement from TNB

If you have any queries regarding your bill or statement, visit any Kedai Tenaga near you.

BY now, some of you might have already received your Bantuan Prihatin Elektrik Tambahan (BPE) statement via mail along with your July bill from Tenaga Nasional Berhad (TNB).

On June 20, the Government together with TNB announced the BPE as an additional one-off aid to benefit all 7.66 million domestic customers in the form of free electricity up to RM231 (RM77 per month) for the three months during the movement control order (MCO). This aid will be reflected in your actual bill.

This is in line with the Government’s efforts to ease the cost of living in the past few months.

In addition, domestic customers who use electricity between 601 to 900kWh per month will enjoy a 10% discount from now until December, which is an additional 8% on top of the existing 2% discount rate that they are currently enjoying.

Four sections to take note of are:

> Economic Stimulus discount


> Total BPE received (Economic Stimulus discount + BPE) for April to July

> Total amount payable

Example of a BPE statement.Example of a BPE statement.

For enquiries about bills, contact the TNB CareLine (1300 88 5454) or email tnbcareline@tnb.com.my. Alternatively, you can also visit the nearest Kedai Tenaga to get personal assistance. Log on to www.tnb.com.my/prihatin/bantuan-prihatin-elektrik for more information.

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