Situation in KLIA under control despite non-functional FIDS at Departure Hall

SEPANG (Bernama): The situation at the KL International Airport (KLIA) was under control on Monday (Aug 26) morning even though the Flight Information Display System (FIDS) at the Departure Hall was not functioning.

Volunteers made up of Malaysia Airports staff from various departments were seen pro-actively approaching passengers to assist them with their flight details.

Announcements of the system disruption, advising passengers to do their immigration clearance after checking in, as well as on flight departure time and gate, could be heard repeatedly.

The situation, which was the result of a network failure on Wednesday (Aug 21) night, has seen improvement since Saturday after Malaysia Airports replaced the network equipment.

Checks by Bernama at noon Monday showed that the FIDS had partially recovered.

Malaysian Chan Keat Wah, 29, from Kuala Lumpur, who was travelling to Brunei on flight MH0730 at 12.30pm, said she did not face any difficulty finding her flight details without the FIDS.

"The volunteers were very helpful in providing information on my check-in counter and gate number, ” she said.

A 39-year-old Italian working in Kuala Lumpur who only wanted to be known as Luca was travelling to Jakarta on Garuda Airlines and said he obtained all the details of his flight from the person-in-charge at the information counter.

"I did not face any problem in getting my flight details, ” he added. - Bernama