Immigration DG: Online passport renewal system 'underutilised'

SHAH ALAM (Bernama): Members of the public are encouraged to renew their passport online through the 'My Online Passport' system to avoid queues and crowds at Immigration Department counters.

Immigration director-general Datuk Seri Mustafar Ali said the service had been available on its website for the past two years but the facility had been underutilised.

He said to date only 9,178 passport renewal applications were received through the system on the department's website at

"The My Online Passport system is very convenient because applicants do not have to queue at the counter to renew their passports. In fact they can select the branch where they wish to pick their passport from as well as the mode of payment either via debit or credit card.

"If an applicant is in Kuala Lumpur but wants to collect the passport at an immigration counter in Johor, this can be done," he told reporters after visiting the immigration office at the Anggerik Mall Urban Transformation Centre (UTC), here Wednesday (Nov 7). – Bernama

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