PETALING JAYA: Passengers on the Sg Buloh-Kajang (SBK) MRT Line are reminded to use the same Touch ‘n Go card if they want to enjoy the flat parking rate.
Mass Rapid Transit Corp (MRT Corp) strategic communications and stakeholder relations director Datuk Najmuddin Abdullah said the company had received complaints that MRT users were not being charged the RM4.30 per entry parking rate.
He said several guidelines had to be followed in order to only pay the flat rate.
Firstly, MRT users should use the same Touch 'n Go card throughout their journey.
"The same card used to enter the Park and Ride has also to be used at the fare gates of the station before boarding the MRT train because this is the only way that we can differentiate who has parked and ridden on the train, and who has not,” he said in a statement.
He said many of those who were charged the standard hourly parking rate had not followed this step.
He added that MRT users who wanted the flat parking rate had to “tap in” and “tap out” at the same station, which has the Park and Ride facilities.
“We have had instances where a user took the train at a station attached to a Park and Ride, and then returned to the park and ride by bus.
"This will result in the standard hourly rate being charged,” said Najmuddin.
He added that there is a two-hour time limit between exiting the final MRT station and exiting the Park and Ride parking facility.
Furthermore, MRT users who are on a joy ride without getting off at any station than the one they originally embarked from would not enjoy the flat rate.
Najmuddin said that more signs on the guidelines would be put up at the corresponding Park and Ride locations.
He also reminded MRT users that the RM4.30 Park and Ride flat charge only applied to the Sungai Buloh, Phileo Damansara, Maluri, Taman Midah, Taman Suntex, Bandar Tun Hussein Onn, Bukit Dukung and Sungai Jernih stations.
All other parking facilities along the SBK MRT Line were owned and controlled by external parties.
Those with queries can contact MRT Corp via its email address at firstname.lastname@example.org or by calling the MRT Corp Parking Operations Unit at 03-2081 5328 or 03-2081 5330.