The Petaling Jaya City Council (MBPJ) has come up with a standard operating procedure (SOP) to ensure that the public complaints system is managed efficiently.

Petaling Jaya mayor Datin Paduka Alinah Ahmad said the task force formed to look into the problems with the system have submitted the SOP and the Service Level Agreement (SLA) from the various departments after evaluating and studying the management process of the complaints system.