Prasarana introduced QR codes at bus stops for commuters to scan and access bus route information. — LEW GUAN XI/The Star
VARIOUS efforts are underway to make digital bus information more reliable and accessible in Klang Valley, says Prasarana Malaysia Bhd.
In a statement to StarMetro, the transportation operator said although printed bus information was previously displayed on information boards and selected bus stops, these materials became outdated quickly.
It added that existing route information boards were installed by the Land Public Transport Commission, which was dissolved in 2018, during the Bus Network Revamp Project in 2016, and had not been updated since.
“To ensure passengers always receive the latest and most accurate information, we introduced a QR code system at bus stops.
“This enables commuters to conveniently access real-time, up-to-date information with a simple scan, eliminating the limitations of static print materials,” it said.
On the issue of live tracking interruptions on the My Rapid Bus Kiosk website, Prasarana said they were mainly caused by signal weakness of the global positioning system (GPS), interruptions to mobile network and occasional system downtimes.
“To improve the website’s reliability, we are conducting consistent GPS maintenance on buses as well as integrating with other platforms such as Google Maps and MyRapid Pulse app, with data being published on Malaysia’s Open Data Portal (data.gov.my).
“We are also implementing upgrades to improve the website’s stability and performance,” it said.
It further stated that the MyRapid Pulse app was upgraded in November last year and now had a more user-friendly interface.
“Bus fares are now accessible through the Journey Planner feature, with fare details provided after route selection.
“We are also fine-tuning the app’s performance to address lagging issues and enhance the accuracy of the buses’ estimated time of arrival.
“We are also integrating data across more bus service operators, supporting a seamless and connected travel experience,” said Prasarana.
It added that the app would continue evolving as a “central hub” for public transport information, currently covering Rapid KL train and bus services, MRT feeder bus, KTM and ERL schedules for multimodal trip planning.
“Our roadmap includes expanding coverage to integrate data from all feasible bus service operators across the Klang Valley, providing commuters with real-time, accurate information across multiple providers in one platform,” it said.
Prasarana said it recognised the needs of passengers who might not be tech-savvy, stating that they could seek assistance from Prasarana’s on-site personnel and customer service channels.
It added that it was collaborating with Housing and Local Government Ministry and local authorities to upgrade 344 uncovered bus stops, with 165 completed as of July.
“Priority is given to stops with high ridership and demand, ensuring resources are allocated where they deliver the greatest benefit.
“Developing covered stops requires significant resources and ridership data guides us in making effective, needs-based investments,” it said.
