Yap with a photo of the awning that started to fall apart about two weeks after having been installed.
IT was a nightmare for a beauty advisor when awning panels at her house started to fall apart just two weeks after being installed.
Yap Yong Sing said the polyvinyl chloride (PVC) awning had been put up on Oct 25 last year, and the panels started to come loose on Nov 8.
“I was working in Singapore when this happened,” the 32-year-old claimant said when met outside the Johor Consumer Claims Tribunal at Menara Ansar, Johor Baru.
She found out about the incident when her mother and neighbours sent her photos and videos of the panels dangling from her car porch ceiling.
Although Yap resides in Taman Rasah Jaya, Seremban, Negri Sembilan, she had engaged a company in Taman Scientex, Senai in Johor, to instal the awning at her single-storey house.
The claimant had chosen the company for the job after having viewed awnings that it had installed at her friend’s house in the Johor district of Pontian.
The same company also had installed awnings made of polyurethane (PU) at her mother’s house located in the neighbourhood.
Yap said she was quoted RM17,500 for the installation.
She made the first payment of RM8,750 on Sept 12, 2023, followed by RM5,373 on Sept 12, 2024.
“All in, I paid RM14,125.
“The installation job, which included putting up aluminium rain gutters, cost RM2,000,” she said, adding that the company had refunded this sum.
“Initially, I had wanted a PU awning similar to the one used in my mother’s house but the company insisted that I should go for a PVC one,” said Yap.
She said the company had claimed that a PVC awning would better suit her car porch which had a bigger built-up area than the one in her mother’s house.
“When I showed the company the photos and videos of the collapsed awning panels, their staff claimed I had damaged them deliberately to get back my money,” said Yap.
Tribunal president Lee Chee Thim ordered the respondent to refund Yap RM11,000 within two weeks.
The refund amount was based on a quotation by a separate contractor for the installation of a PU awning in the claimant’s house.
Those who need assistance in regards to Tribunal matters can call 07-227 1755 or 07-227 1766.
