Guo says she felt cheated after finding out the SUV actually had higher mileage.
A CHINESE national who claimed that the mileage on a car she bought was tampered with was ordered to be refunded RM5,000 by the Johor Consumer Claims Tribunal.
Guo Yutong bought a Japanese crossover SUV from a used car dealer in Johor Baru on Aug 1 last year.
“I paid RM110,000 in cash for the 2020 SUV with a mileage of 42,000km,” the 40-year-old claimant said outside the Tribunal office in Menara Ansar, Johor Baru.
The Beijing-native said prior to buying the vehicle, she and her husband had been looking around at several used car dealerships.
“We thought it was a good bargain as the car with lower mileage at 42,000km was priced at RM110,000.
“Other dealers were selling the same model with 100,000km mileage at RM110,000,” she said.
Guo said the salesman who attended to her also showed a Puspakom report confirming that the car’s mileage was 42,000km.
The claimant said she discovered that the mileage had been tampered with when she sent the car for servicing at a service centre on Sept 19.
Guo said records at the service centre showed that the car had actually clocked 90,000km.
“The used car dealer claimed to not know about the tampered mileage when we went to complain that same day,” she added.
Guo demanded to be refunded RM6,000.
“When the company refused to entertain our request, we filed a complaint with the Tribunal on Oct 29,” she said.
Tribunal president Hafez Zalkapli ordered the respondent to refund RM5,000 to the claimant within two weeks.
Those in need of assistance regarding Tribunal matters can call 07-227 1755 or 07-227 1766.
