TRAVELLERS should choose only licensed guides who are equipped with the knowledge and skills to provide valuable insights and assistance throughout the journey.
Besides going through 500 hours of basic training, every tour guide had to pass official exams and complete a confirmation test after two years, said Penang Tourist Guide Association chairman Clement Liang.
“Every year, they must attend a minimum of three training sessions to keep themselves up to date,” he said.
Liang was asked to comment on a recent incident when two Chinese tourists, who had just finished touring the Pinang Peranakan Mansion, were crushed to death in their car.
Strong winds had uprooted a thick clump of ornamental bamboo and sacred fig trees growing out of the neighbouring wall, flattening the car’s roof.
The driver, a woman who claimed to be the victims’ friend, was said to be an unlicensed tour guide.
She escaped unscathed.
Liang said many unlicensed tours and guiding services were advertised on social media, including some international well-known online travel platforms.
“There are always risks in using unlicensed services, including a lack of accountability during emergencies and no liability for losses or injuries.
“Although some unlicensed guides may offer a personal touch, they lack the essential knowledge and skills to handle emergencies,” he said.
He added that it was illegal to work as an unlicensed tourist guide. ― LO TERN CHERN
