The data collected via the contact tracing platform is maintained by DBKL’s Information Management Department.
Lawyer Dylan Chong, 29, said striking the right balance between the need for contact tracing and privacy protection was crucial in the adoption of such technology.
“Customers should be required to input only their name and contact number,” he said, adding that they should not be asked for their MyKad number or email address.
“This is because, their email can be misused by unscrupulous third parties to send email blasts which they have not consented to,” he said.
Chong said personal details should only be disclosed to the relevant authorities to trace people who were in contact with a positive Covid-19 case.
Taman Tun Dr Ismail Residents Association chairman Hafiz Abu Bakar initially had reservations due to privacy concerns.
“However, since I am only giving my name and contact number, I view it as a positive step to contain the spread of Covid-19,” he said, adding that recording details using pen and paper exposed people to infection whenever they had physical contact with these items.
Khairul Anuwar Yusoff, 54, from Kepong concurred, adding that KLStep was quick and easy to use.
“There is no problem with capturing customers’ details. It also helps employees at the business premises to comply with the government’s guidelines,” he said.
A civil servant who wanted to be known only as Hafiz, 36, said KLStep was a better way to secure customers’ details.
“It ensures that only the relevant authority has access to the personal data, thus ensuring it is not misused.
“It also helps to integrate more digital aspects into our society,” he said, adding that some premises should still allow customers to record details manually via a logbook, especially senior citizens who were technologically-challenged.
Mohd Azri Aziz, 30, saw KLStep as a step in the right direction, but suggested that it be improved so that it could automatically capture a person’s phone number, like Selangkah.
“I read that customers have to input their details into the system using their smartphone.
“That means people can still input false information to avoid being tracked,” he said.
In a statement, DBKL said as of June 1, a total of 1,273 premises and companies had registered to obtain their QR code.
Premises interested to use it can register at https://klstep.dbkl.gov.my/sistem/register.php to obtain their QR code.
A step forward
Meanwhile in Selangor, executive council member Dr Siti Mariah Mahmud said its digital visitors’ logbook using quick response (QR) codes, Selangkah, was safe to use.
The state health, welfare, women empowerment and family committee chairman said the feature was designed to capture limited content, namely the smartphone user’s name and number.
She said there were no security issues as the content captured could not be manipulated.
“It does not use Bluetooth digital technology that can be deemed invasive.
“Names and phone numbers are secure as any attempt to retrieve data would need access to the user account,” she said, adding that all businesses must have the Selangkah QR code as it was contactless and with it, they could do away with the need for pen and paper.
Customers who visit any government or private premises, including offices, restaurants and shopping complexes, needed to scan the Selangkah QR code before they could enter, she added.
Dr Siti said reports of people getting hold of visitors’ personal details in the registration book and selling their names and phone numbers to salespersons to market their products should be a thing of the past with Selangkah.
“With this system, we assure that the personal particulars remain confidential.
“The information scanned will provide timely data to healthcare practitioners to better identify and treat potential Covid-19 patients.
“During this pandemic, contact tracing is key in controlling the spread of this infectious disease. It is important to identify individuals at the fastest speed possible for medical intervention or quarantine purposes,” she said.
Giving the same assurance was Selangor local government, public transportation and new village development chairman Ng Sze Han.
He called on local authorities to ensure that food courts, restaurants and private premises displayed the Selangkah QR code.
For senior citizens who did not have a smartphone, he said the owner of the business could help record their names manually.
“The Selangkah QR code allows the authorities to have correct information as there have been cases of people writing fictitious names and phone numbers when registering manually,” he said.
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