Business as usual for Shopee

Shopee will continue to serve Malaysian consumers in this time of need, said Ho.

KUALA LUMPUR: It is business as usual for e-commerce platform Shopee during the movement control order (MCO) period, with Shopee Mart offering around 10,000 types of products for daily necessities for purchase by Malaysian consumers.

E-commerce falls under the retail category, one of the essential services that can remain open for business during the MCO period.

“We are working closely with our partners, retailers, suppliers such as Mydin, Tesco, Nestle, Aeon Big, Vinda, and more to ensure that there is sufficient supply to cater to Malaysians’ needs, ” said Shopee regional managing director Ian Ho.

Products available for purchase on the platform include household items such as toilet rolls, wet wipes, face masks and hand sanitisers, dry food and beverage goods such as cooking oil, canned food, coffee and rice, as well as fresh produce such as fish, chicken, beef and vegetables.

In terms of last-mile fulfillment, Shopee will continue to provide next-day delivery in the Klang Valley and Southern Malaysia - for orders made by 10am daily, save for Sundays and public holidays - as well as free shipping nationwide to residential addresses.

It is also implementing an additional measure for Shopee Mart to limit the number of key items that can be purchased by each user, in order to ensure that all Malaysians - regardless of economic standing - have fair access to their daily essentials.

Moreover, it is working closely with its sellers and logistics partners to take precautionary measures including warehouse and vehicle disinfection, parcel sanitisation and temperature checks are done for workers, drivers and riders.

Ho said, “This is Shopee’s bid to support the government’s MCO and play a bigger role in reducing the spread of Covid-19. At this juncture, we urge Malaysians to stay calm and we pledge to provide our best service in this time of need.

“We would also like to express our gratitude to the National Security Council (Malaysia) and the Prime Minister’s Office for their time and guidance on how we can jointly solve this issue and provide the necessary support.

“We hope that together with all Malaysians, we will be able to overcome this challenge.”

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