BEFORE answering his calling to serve as a Buddhist monk, Neoh Kah Thong was a successful engineer, having done very well in Penang’s pioneer high-tech sector.
He learned Total Quality Management (TQM) from his Japanese teacher and friend, Prof Noriaki Kano, and implemented it successfully at his workplace in Penang, a sales office in Kuala Lumpur, and many government and private organisations.
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