MYTV Broadcasting Sdn Bhd (MYTV) will be giving out a total of 1.5 million free decoder sets nationwide in phases beginning this month, starting with a verification process.
Selected recipients should have received or shall be receiving a notification letter to inform them on the provision of free decoders by MYTV.
The selected recipients will then need to contact MYTV to verify their eligibility to receive the free decoders.
Recipients are chosen from the Bantuan Sara Hidup Rakyat (BSHR), with priority given to the lowest income groups.
This announcement is a follow-up to the huge volume of enquiries MYTV has received over the last week through its MYTV Customer Careline.
MYTV chief executive officer Michael Chan said, “We apologise to members of the public who have been trying to contact us through the MYTV Customer Careline, but were unable to get through due to the high volume of calls.
“We assure you we are attending to as many calls as we can. Also, the seven-day deadline to respond has been extended to Jan 31 to allow eligible recipients to get in touch with us.”
Chan added, “We have also prepared alternative channels for the public to get in touch with us at their convenience.
“The Free Decoder Sets will be delivered to the addresses as per registered with BSHR through Pos Malaysia.”
BSHR Free Decoder Sets will be distributed to the whole country in phases in partnership with Pos Malaysia until the analogue signals are switched off by the end of March.
Recipients with notification letters can use any of these channels for verification: MYTV Customer Careline (1300-80-6988); Facebook via PM only (MYTVBroadcasting); email (firstname.lastname@example.org); and WhatsApp/SMS: 011-5200 6988.