Contradictheory: One app to rule us all?

MyGov is supposed to be the 'super app' that finally brings order to Malaysia’s digital chaos but registration is slow as people wonder about the security of their data. — 123rf

When I last visited the Road Transport Department, I didn’t have to join a long queue to talk to a person at the counter. Progress! Instead, I was told to get a queue number. The only problem was, to do so, I needed to download an app. 

The JPJeQ app has more than a million downloads on Android, which makes sense because if you want to renew your road tax in person without spending half the day there, you pretty much have no choice. But scroll through the reviews and you’ll see many complaints saying that the app crashes too often.