Customer care in Japan reaches levels rarely seen elsewhere. German suppliers working in Japan also need to ensure they meet these exacting standards for a high level of customer care - a business that requires resources but can ultimately be rewarding. Photos: Lars Nicolaysen/dpa
Gazing at the efforts made for shoppers in Japan can be a humbling experience, especially for those from different cultures.
Take the Tokyo cashier who placed a salmon carefully wrapped in cellophane in another plastic bag, then a shopping bag, to ensure it wouldn't leak. She then provided a huge discount on a bottle of wine whose label was scratched.
