KUALA LUMPUR: CIMB Group Holdings Bhd
today reiterated that the processing error impacting its customers last month was related to a specific third party financial remittance service, involving a limited number of customers that undertook international to local transfers only.
The financial services provider said the processing error led to transfers made to its customers being accidentally processed twice, resulting in affected customers receiving duplicate credits into their account, a duplicate transaction that effectively doubled the total amount of funds received by the customer.
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