It said in a statement on Tuesday that MA Sepang, which operates both the terminals at KL International Airport (KLIA and klia2), had not complied with the Airports Quality of Service Framework (Airports QoS Framework).
The Airports QoS Framework was implemented at both KLIA and klia2 on Sept 1, 2018. Mavcom concluded that MA Sepang had failed to meet several requirements of the Airports QoS Framework from January to March 2019.
Under section 98A(3)(b) of Act 771, MavCom was authorised to impose an amount not exceeding 5% of MA Sepang’s annual turnover.
“Upon taking MA Sepang’s written representation as well as factors submitted by MA Sepang for the purposes of mitigating the quantum of the financial penalty into consideration, the Commission imposed a penalty of RM1.179mil on MA Sepang,” it said.
MavCom executive chairman Dr Nungsari Ahmad Radhi said “Air traffic in Malaysia today numbers at more than 100 million passengers per annum. Given this large consumer base, the Commission has set in place the MACPC and Airports QoS Framework, which are regulations that are designed to protect the rights and interests of the aviation consumers, as well as a means to increase the level of services in the industry.
“These actions are also intended to move the aviation industry in Malaysia towards an improved level of service, integrity and transparency, in line with MavCom’s long term objectives for the industry,” Nungsari said.
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