SIA offers compensation to passengers of turbulence-hit SQ321; US$10k for those with minor injuries


SIA said it will also offer an advance payment of US$25,000 (S$33,826) to those with serious injuries, require long-term medical care, and are asking for financial assistance.- Reuters/ST file

SINGAPORE: Singapore Airlines has sent out offers of compensation to passengers on board turbulence-hit SQ321, with those who suffered minor injuries offered US$10,000 (S$13,534).

The national carrier said in a Facebook post on June 11 that those who had more serious injuries were invited to discuss compensation offers which would “meet their specific circumstances”.

It added that it has offered US$25,000 as an advance payment for passengers who sustained serious injuries that require long-term medical care, and are requesting financial assistance.

The payment will address their immediate needs, and be part of the final compensation they receive.

Besides compensation, SIA said it will provide a full refund of the air fare to all passengers who were on the flight, which experienced “sudden extreme turbulence” over the Irrawaddy Basin in Myanmar on May 21 as the Boeing 777-300ER aircraft made its way to Singapore from London.

The pilot declared a medical emergency and landed the plane at Suvarnabhumi Airport in Bangkok, Thailand.

A British passenger, 73-year-old Geoffrey Kitchen, died of a suspected heart attack, while dozens were injured.

There were 211 passengers and 18 crew members on board, and the injured were taken to Samitivej Srinakarin Hospital, Samitivej Sukhumvit Hospital and Bangkok Hospital for treatment.

The refund will also be given to passengers who are not injured.

SIA said there will also be “delay compensation” given, in line with relevant regulations in either the European Union or UK.

Passengers had also been given S$1,000 each upon departing from Bangkok, where SQ321 made an emergency landing. The payments were to cover their immediate expenses.

SIA said it has been covering the medical expenses of those injured, and arranged for family members and loved ones to travel to Bangkok upon request.

“All affected passengers should have received their offers of compensation via e-mail, along with information on how they may proceed with their claims,” the airline said. - The Straits Times/ANN

Follow us on our official WhatsApp channel for breaking news alerts and key updates!

Singapore , SIA , turbulence , SQ321 , compensation

   

Next In Aseanplus News

Philippines logs US$4.83bil in tourism revenue in first half of 2024; up 32.81 per cent from same period last year
Five people arrested for smuggling firearms in eastern Myanmar
Kelantan awaits full report from education department on students vaping ‘magic mushrooms’
Cambodia says only two pilots were in missing helicopter and rejects false reports that seven people were on board
Soccer-Euro final pits resilient England against fancied Spain in expectant Berlin
Analysis-Attack on Trump could spark further U.S. political violence
Vientiane sees over 20 per cent surge in tourist numbers in first half of 2024
Italian sports journalist is falsely identified as Trump shooter on social media
Brunei financial sector grew 2.9% to over US$18bil in Q1 2024
Party more important than the individual, says Peja on Bersatu no. 2 post

Others Also Read