During this period, both the PayDirect and RFID features will still be functioning as usual if sufficient balance is available. — Touch ‘n Go Malaysia
Touch ‘n Go (TNG) has announced that its customers will not be able to use its ewallet app between 2am and 6am this coming Saturday (Oct 15), due to a “scheduled upgrade maintenance”.
According to the announcement on their app and website, all services within the TNG ewallet app will be temporarily unavailable during the maintenance period. This includes reloads, payment functions, and the merchant dashboard (for merchants).
The company also mentioned that while all the in-app services may be down, both the PayDirect and RFID features will still be functioning as usual so long as there is sufficient balance in the ewallet.
So those planning a midnight drive to start off the weekend will want to reload their TNG ewallet in advance to avoid any issues at tolls and parking lots after a night out.
“We appreciate your patience and apologise for any inconvenience caused. Thank you for your continued support,” the company wrote on their FAQ page for the scheduled maintenance.
Previously, TNG added the option to disable the PayDirect feature in their ewallet app, which could be helpful for users looking to clear out the balance in their TNG card.
