Congestion at RFID lane in viral photo due to drivers with insufficient balance, says Plus

Traffic at Jalan Duta in Kuala Lumpur on Jan 20. Apart from RFID, Plus Malaysia reminded drivers that there are other payment options available at toll plazas namely through Touch ‘n Go Card and SmartTag. — KAMARUL ARIFFIN/The Star

PETALING JAYA: Plus Malaysia Bhd said congestion at RFID lanes in Jalan Duta heading towards Kuala Lumpur in a viral photo dated Feb 21 was due to a number of drivers with insufficient balance in their eWallets.

Plus said it has conducted an investigation to identify the cause of the long queues and found that some drivers were attempting to reload their Touch ‘n Go eWallet at the RFID lanes during peak hours of between 8am to 8.59am.