KUALA LUMPUR: Are Malaysians averse to innovation and are more comfortable using existing technologies? This was among the questions that arose after many highway users made it clear that they prefer to stick to SmartTAG rather than the radio frequency identification (RFID) system for their toll transactions.
PLUS Malaysia Bhd’s rollout of the RFID system from Juru, Penang, to Skudai, Johor, on the North-South Expressway starting Jan 15 has elicited a less than favourable response from road users who questioned the effectiveness of the new toll collection system.
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